Store Policies
Honesty is the best policy. That’s why we love to be transparent with our clients from the beginning. Read below to learn more and don’t hesitate to contact us with questions!
Custom Order Processing Time
Processing times varies based on order size and my current workload.
If you place an order for multiple items, they will be shipped together once the entire order is complete, unless agreed upon otherwise in writing.
Most orders average 2-3 weeks.
All items are handmade with excellency and attention to detail.
Processing times are estimations only, you will receive the ETA for your order once it is confirmed. Processing times do not including shipping time.
Shipping Policy
FOR INTERNATIONAL SHIPPING, PLEASE FILL OUT OUR CUSTOM ORDER FORM HERE!
All items are handmade and shipped from North Carolina. Once packages leave our shop we are not responsible for lost or stolen packages or shipments delivered to an incorrect address.
Customer is fully responsible for ensuring that all shipping information is correct and accurate when the order is placed. All items will be shipped with tracking, with the exception of some international sales.
If tracking is available for your order, you'll receive it via email once order is shipped.
Once an item has been shipped it is no longer the responsibility of Brush N Hook, but rather the shipping provider. If your package does get lost, let us know and we will do everything we can to help.
Return Policy
Orders will be accepted for refund or exchange if returned in original, unused condition, within thirty (30) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
For custom orders, all sales are final. We do not accept returns or exchanges. If for any reason you are unhappy with your purchase or an item arrives damaged, please contact us immediately so that we can find a solution.
Each item is carefully inspected upon completion, but we always value your feedback so we can improve or keep doing something well.
Gift cards are non-refundable.
Safety Warning and Disclaimer
Our products contain small parts, which are considered a choking hazard.
Our products are designed for novelty use only.
Never leave a child under the age of 3 years unattended when playing with toys, packaging or any small parts due to choking or suffocation hazard.
Please be advised that as a matter of policy, all the products sold by Brush N Hook are not intended for the use of children three (3) years old and below. The products may contain small parts which may be considered as choking hazards for children below three (3) years old.
You understand and acknowledge that by purchasing products for children, it is the responsibility of the parent/s or legal guardian/s of the child to determine the appropriate and suitable products for their child. Brush N Hook disclaims any and all liability arising from the handling and mishandling of products and usage of the same.
Brush N Hook’s staff and management will not accept responsibility for any injury, death or loss of property due to any of our products or packaging.
Brush N Hook assumes no responsibility for the use and misuse of our products. While every effort has been made to ensure the accuracy of the information on this website, Brush n Hook LLC and its agents are not responsible for any errors or omissions. This information should NOT be taken to constitute legal advice or opinion.
Information herein is general and non-specific and is NOT intended to confer opinions or advice of any kind. Brush N Hook disclaims all responsibility and accepts no liability (including negligence) for consequences of any person acting, or refraining from acting, on this information.
If you have additional concerns or questions, we encourage you to contact us directly by emailing us at brushnhook@gmail.com.